Jr Home Comfort Advisor (SDR/BDR)

Location: Onsite in Broomfield, CO

About Us

For roughly 500,000 years, humans have been burning stuff to heat our homes, burning stuff to light our homes, and burning stuff to power our machines. It’s 2024, people. Let’s change that.

Right now, homes account for roughly 20% of the world’s carbon emissions. Here at Elephant Energy, we know that there is a better way, so we are building a one-stop shop that makes it easy to upgrade to a climate-friendly home. We enable homeowners to confidently make the switch to modern, electric technologies and get their homes off of fossil fuels – all at once, or over time.

Our History

Founded in 2021 by DR and Josh with the goal to accelerate the end of fossil fuel use, our first installation was in Boulder, Colorado in December 2021 and in three short years, we have successfully:

1. Launched a second market in Boston, Massachusetts, in summer 2023.
2. Installed >1,000 heat pumps in >500 unique homes , receiving these amazing Google reviews along the way.
3. Amassed 40+ herdmembers, with plans to continue to expand based on our early and continued success in #electrifyingeverything. 
4. Completed a successful Seed stage fundraise, with plans to raise a Series A in 2025.

About The Role

What you would be doing: As a Junior HCA at Elephant Energy, you will play a crucial role in supporting the sales team, driving leads, creating efficiencies, and helping increase lead conversion. This position provides hands-on experience with the sales process and is designed to prepare you for growth into a full-time HCA role within 6–12 months.

Big Things:

• Lead Management & Support:
  • Answer inbound calls and optimize nurturing campaigns.
  • Contact both fresh and stale leads to uncover new sales opportunities.
  • Assist with upselling maintenance plans and other offerings.
  • Test new selling techniques with low quality leads, such as Mitsubishi Inbound.
  • Cold call and cold email stale leads in the pipeline
• Customer & Project Support:
  • Conduct heat load calculations using software such as Conduit, handle site visits, and gather necessary photos and documentation.
  • Help project coordinators track down proper paperwork for projects.
  • Reach out to past customers for referrals and feedback.
• Collaboration & Growth:
  • Partner with HCAs to optimize workflows, improve efficiency, and boost revenue. 
  • Shadow experienced sales team members to learn the Elephant Energy sales process inside and out.
• Continuing Education:
  • Conduit software training for home heat load scans
  • HVAC 2.0 and Building Science & Home Electrification 101
• Actively perpetuate an inclusive, equitable, collaborative working environment in which psychological safety comes first.

Little Things:

• Provide Feedback:
  • Share insights from customer interactions with internal teams to improve sales materials, scoping practices, and product offerings.
  • Identify and document areas we might rethink our processes and procedures related to your role, helping inform our growth as a company.
• Ensure CRM Hygiene: Maintain accurate records of customer interactions, leads, and pipeline status to ensure transparency and alignment across teams.
• Remain informed about shifts in rebate programs and incentives, effectively communicating these to internal stakeholders so we can accurately update prospect when changes in incentives take place.
• Stay Current on Products: Continuously learn about new electrification technologies and rebate and incentive options to offer homeowners the best solutions.

What you won’t be doing:

• You will not be closing prospects, or project managing builds or installing heat pumps.
• You will not be creating complex system designs.

Timeline for role expectations:

1. Within one month, you will:
   • Understand both heat pumps and building science, as well as the Elephant Energy sales process and our customer journey.
   • Begin to lead initial sales conversations with homeowners.
2. Within three months, you will:
   • Conduct home consults and gather necessary information to finalize designs
   • Begin to design basic systems and present proposals to homeowners, with oversight.
3. Within six months to a year you will have the knowledge and experience to advance into a quota carrying closing role. You will be pitching, designing and closing projects on your own, and supporting the growth and success of other members of the sales team.

Success in this role looks like/can be measured as: 

1. Efficiently transferring high quality leads to the Home Comfort Advisors/Account Executives.
2. Optimizing our targeted outbound selling efforts and creating more opportunities for the sales team.
3. Embracing our #AlwaysBeLearning value and developing a well rounded knowledge our business and the home electrification space.
4. Contributing to our knowledge base and improving our processes.
5. Advancing the adoption of heat pumps!

You’re a great fit for this role if you have/you are:

• 1–2 years of sales experience (likely as an SDR or BDR) or experience in customer success.
• Potential for exploring recent college graduates, especially those who have demonstrated an interest in climate tech, sustainability, environmental studies, and/or decarbonization. 
• Strong ambition to grow into a quota-carrying Account Executive (AE) role.
• Experience with cold calling, cold emailing, and Salesforce.
• Interest in joining a fast-paced startup and embracing all aspects of that environment.

Indicators this may not be the right role for you

• You require highly structured processes to guide your daily activities and struggle with ambiguity or dynamic environments.
• You are uncomfortable with self-directed learning or engaging with technical subjects like home electrification or building science.
• You are not comfortable balancing multiple responsibilities, like managing a sales pipeline while coordinating with internal teams to deliver on customer expectations.
• You lack interest or experience in working with consumer-focused industries that prioritize in-person service delivery.

Total Compensation

• Annual base salary of $65,000-$75,000 with incentive opportunities related to lead conversion and closed won opportunities. 
• Stock options, commensurate with experience and in line with internal equity bands
• Medical, dental insurance covered at 75% for employees
• 401k with 6% company match
• 10 company holidays and unlimited Paid Time Off (vacation & wellness/illness) 
• Home Electrification Incentives
• Flexible, hybrid work environment

Location: This position requires in-person work in Broomfield, CO. We are a hybrid company with Herdquarters in Broomfield and get together as a team semi-annually in Colorado.

Interview Process

Here is the interview process that you can expect for this role, with estimated timelines to help set your expectations. The steps are designed to help you get the information needed to determine if we are the right fit for you.

1. Exploratory call to address your questions, discuss your motivations, and establish whether this is the role for you – with Bryan, Elephant Energy Talent Lead
2. The Hiring Manager interview is a deep dive into the core skills and attributes required for success, with insight into the role’s impact and team dynamics.
3. Culture add and values interview with a member of the sales organization
4. The Case Study exercise is a practical, anonymized assignment designed to evaluate your approach to problem-solving, decision-making, and structured thinking.
5. General Manager conversation to discuss your vision for the role and alignment with Elephant Energy’s mission.

Please note – we will welcome you to request additional conversations with anyone you would like to meet, but didn’t get to during the interview process.

Join the HERD! 🐘

Our mission is to build a more sustainable planet by electrifying everything, starting with homes. We are assembling a high-energy, creative, and ambitious team eager to accelerate the energy transition while building a generational business. 

We are committed to building an inclusive working environment and doing our part to create a more equitable world. We strongly encourage applicants from underrepresented and/or historically marginalized communities to apply. If you require a reasonable accommodation that would better enable your success during the application or interview process, please let us know. 

We are a certified B Corp headquartered in Broomfield, Colorado. Our growth is fueled by ever-increasing demand for more comfortable and sustainable homes and strong tailwinds from state and federal rebates and incentives. Our digital platform and superior team of building science and installation experts help homeowners confidently upgrade to heat pumps, heat pump water heaters, induction stoves, energy-efficient systems, and EV chargers. By combining meticulous project oversight with skilled installation partners, we ensure a seamless upgrade experience.

To date, we have successfully electrified over a thousand homes in cold climates with stellar results – ensuring that our customers can confidently transition to electric living. And stop burning stuff.

Submit your application here.