At Elephant Energy, we are committed to protecting the privacy and security of our users’ data. This Data and Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and services. By using our platform, you consent to the practices described in this policy.
1.1 Personal Information:
We may collect personal information, such as your name, address, email address, phone number, and payment details when you voluntarily provide them to us during the on-boarding and purchase process.
1.2 Usage Data:
We automatically collect certain information about your interaction with our platform. This information is collected using cookies and similar tracking technologies and helps us analyze trends, administer the site, and improve our services.
2.1 Provision of Services:
We use the collected information to provide and deliver services you have requested. This includes processing payments, managing your account, communicating with you, and providing customer support.
When you provide us with your energy bill information, you are also providing us with data such as your historical energy usage, your address, and other information that can be found on your utility bill. This information is collected to help us analyze your home energy usage and predict your energy usage when you upgrade to electric technology.
2.2 Personalization:
We may use your information to personalize your experience on our platform, including recommending relevant products and services based on your preferences and browsing history.
2.3 Analytics and Improvements:
We analyze usage data to improve our website, products, and services. This may include troubleshooting issues, conducting research and development, and enhancing the overall user experience.
2.4 Marketing and Communication:
With your consent, we may send you promotional materials, newsletters, and other communications about our products, services, and events. You can opt out of these communications at any time by following the unsubscribe instructions provided in the messages.
2.5 SMS Terms and Conditions:
By subscribing to Elephant Energy, Inc SMS services, you agree to receive text messages from us. Acme, Inc will send SMS messages to communicate with customers on the status of the projects they have requested to provide a better overall customer experience. For HELP, please contact us at (720) 418-8663. To opt-out of receiving messages, reply with “STOP” at any time. Message frequency may vary. Standard message and data rates may apply.
1)Text / SMS Marketing
If you choose to opt-in to SMS communications from Elephant Energy, you will receive text messages at the mobile number you provide.
2) Frequency of Messages
Message frequency may vary based on your orders, account activity, and ongoing promotions. You will receive messages relevant to
your transactions and occasional promotional updates.
3) Opt-Out and Support Options
You may opt out of receiving text messages at any time by texting “STOP”. Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm your that you have unsubscribed. Should you wish to re-subscribe, you may text “START’ to receive SMS messages again. For assistance with the messaging service, text ‘HELP” or contact support@elephantenergy.com
4) Wireless Carrier Rates and Services
Wireless carrier message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.
5) Confidentiality
We will maintain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to Elephant Energy.
3.1 Third-Party Service Providers:
We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as our partner contractors/installers. These third parties are obligated to handle your data securely and only process it for the purposes we specify. Mobile phone contact information will not be shared or sold to third parties for marketing purposes.
3.2 Legal Requirements:
We may disclose your personal information if required to do so by law or in response to valid legal requests from public authorities, such as court orders or government regulations.
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. If you wish to request the deletion of your personal information, please contact us using the information provided at the end of this policy.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered personal information from a child, we will take reasonable steps to delete it as soon as possible.
We may update this Data and Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means of communication.
If you have any questions, concerns, or requests regarding this Data and Privacy Policy or the handling of your personal information, please contact us at:
Email: hello@elephantenergy.com
Address: 11640 Teller St. Suite F, Broomfield, CO 80020
Effective Date: May 26, 2023