Want to make the transition to a climate-friendly home, but not sure where to start? Get Your Electrification Roadmap®

OUR PROMISE

The Cold Climate Heat Pump
Performance Guarantee

At Elephant Energy, we don’t just install heat pumps—we guarantee them.

Our Cold Climate Heat Pump Performance Guarantee ensures that your home remains comfortable, no matter the weather, backed by years of building science expertise and real-world performance data. Here’s how our Performance Guarantee delivers peace of mind while protecting your investment…

Performance Guarantee

We guarantee that your Elephant Energy Heat Pump System will keep your home at a comfortable 68°F, regardless of the outdoor temperature for 10 years post installation. If your system can’t meet this standard, we will repair, upgrade, or even replace it—at no extra cost.
GET STARTED

Our Promise to You

1-Year Full Service Guarantee

For the first year after installation, all parts and labor are covered. If anything isn’t working as promised, just let us know—we’ll fix it at no cost to you.

10-Year Parts Warranty

We stand by the quality of our equipment. For 10 years, if a component of your heat pump system fails, we’ll replace it for free.

12-Year Parts Warranty

As a Mitsubishi Diamond Dealer, we offer an additional 2-year parts warranty on select systems. Any faulty parts will be replaced at no cost to you for 12 years—ensuring long-term peace of mind.

What’s not covered?

To make sure you’re fully informed, here’s what our guarantee doesn’t cover:

Why choose Elephant Energy?

Confidence in Comfort

We guarantee your heat pump system will keep your home warm, even in the harshest conditions—or we’ll make it right.

Long Term Protection

With up to 12 years of parts warranty, your investment is protected for the long haul.

Clear, Honest Terms

No hidden clauses, just straightforward protection. You’ll know exactly what’s covered and what isn’t.

Ready to learn more?

We’re here to make your climate-friendly dream home a reality.

Get Started